Privacy Policy

We collect the following categories of information:

• Account information: Name, email address, phone number, company name, and billing details when you create an account.
• SMS opt-in information: When you submit our SMS opt-in form (for example, to request a demo text), we collect the name and mobile phone number you provide, together with the date and time of your consent. Providing this information and giving consent is optional and is not a condition of any purchase.
• CRM data: Lead and contact data imported from your connected CRM systems (e.g., GoHighLevel, Follow Up Boss, kvCORE) to power your AI agents.
• Communication data: SMS messages and emails sent on your behalf to your leads, including delivery status and response data.
• Usage data: How you interact with the Stride AI platform, including agent configurations, deployment activity, and performance metrics.
• Integration credentials: OAuth tokens and API keys for connected third-party services, stored securely and encrypted at rest.

• To operate and power your AI agents (lead responder, appointment setter, etc.).
• To send SMS messages and emails to your leads on your behalf.
• To send the demo and informational text messages you request when you opt in through our SMS opt-in form.
• To provide analytics, performance reports, and weekly summaries.
• To maintain and improve the reliability and security of our platform.
• To communicate with you about your account, billing, and service updates.

We share data only in the following limited circumstances:

• Service providers: Twilio (SMS delivery), Anthropic (AI processing), and Stripe (payment processing) receive only the data necessary to perform their functions.
• Your CRM: Data flows back to your connected CRM as configured by you.
• Legal requirements: We may disclose data if required by law or to protect the rights and safety of our users.

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Export your data in a portable format.
• Opt out of non-essential communications.

Website SMS opt-in. When you submit your name and mobile phone number through our SMS opt-in form, you consent to receive text messages from Stride AI at the number provided. These may include demo and informational messages. Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP to any message, and you can reply HELP for help. Consent to receive these messages is not a condition of any purchase.

Mobile opt-in consent and phone numbers are not shared with or sold to any third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of our services (such as Twilio for SMS delivery) is permitted solely to deliver the messages you have requested. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By deploying AI agents through Stride AI, you authorize us to send SMS messages and emails to your leads on your behalf. Recipients may opt out at any time by replying STOP to any SMS message. We comply with TCPA, CAN-SPAM, and all applicable messaging regulations.